Are the enterprises up to speed?
Yes and no. The techies often have an understanding of the problem and a view of how to solve the problem. The rest of the organisation still thinks IM means instant messaging!
How do you identify your customer - User ID and Password? That's one way - not very reliable though. Iris scanning? That's another way and the technology is improving all the time - bit expensive though.
My organisation is a financial institution and as such we can identify our customers by:
- User ID, Password and Shared Secret Q&A
- Credit/Debit Card and PIN
- User ID, Password and Location ID on a direct link ISDN line
- Photographic lookup (just like passport control)
- Smart Card